Bookings for work
Bookings may be made by phone to one of the numbers supplied, by email to bookings@caradan.co.uk or by fax and to ensure availability of specialist staff we advise you give at least two working days notice (excluding weekends and Bank holidays). If customers’ vehicles are not available on the day (and time if specified) a charge will be made to cover overheads unless we are advised prior to attendance. The Company will endeavour to carry out all work within any time agreed and if no time is agreed within a reasonable time but in no circumstances will the Company be liable for any loss or damage of any kind whatsoever caused directly or indirectly by any delay in carrying out the work.

Preparation of Vehicles
Vehicles should be valeted/cleaned prior to any interior repairs as the Company will not be responsible for damage caused to our repairs or the colour match of our repairs caused by valeting or other cleaning process. Any remedial work required will be charged at our standard rates. The use of protective coatings including silicone-based materials may prevent adhesion of repair products and therefore should not be used on areas requiring repair. The customer shall supply an adequate work area with electric power and sheltered from any adverse weather conditions.

General
Where vehicle seats or interior trim require removal from the vehicle to enable repairs to be effected the customer must arrange for this to be carried out. If the Company is requested to carry out the removal process it will do this to the best of its ability and with care but cannot be held responsible for any damage caused in the process. A reasonable charge will be made for this service. It is not normal practice for vehicles to be moved on site by the Company’s employees and if requested this will be undertaken at the customers risk. Tyres on refurbished alloy wheels will be reinflated to approx 35 psi (2.4 bar) and the wheels will require rebalancing.

Prices
All prices are subject to change without notice. Unless expressly stated otherwise all prices quoted are exclusive of VAT. All orders are subject to a minimum net invoice value of £45 to cover administration and other overheads. This minimum is variable at the option of the Company and can be ascertained at any time on application to the Company. Any error or omission in any sales literature quotation price list (including the Internet) acceptance of offer invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company. In the event of any variation or suspension of an order on the customer’s instructions or lack of instructions prices may be increased to cover any extra expense incurred by the Company.

Guarantee
The Company will make good any defects appearing in their repair work of which notice is given to the Company within 14 days (or longer period if agreed) after completion of the repair provided that: a) The defect is a direct result of the Company’s work or materials. b) The defect is not caused by other external factors or excluded under any other condition herein. c) If one calendar month has passed from the invoice date full payment for the work has been made and received. No warranty concerning the structure or suitability of refurbished alloy wheels for any use is given or implied, as the process is solely cosmetic. No check is made on either alloy wheels or tyres for damage, legality or suitability for purpose and the responsibility for this rests with the customer.

Terms of Payment
Subject to any special terms agreed in writing between the Customer and the Company, the Company shall be entitled to invoice the customer for Goods and Services and any other amounts payable by the customer. The title to goods and products supplied shall not pass to the buyer until full payment has been received and cleared. Payment of invoices shall unless otherwise agreed in writing be made in full without any deduction whatsoever within 14 days of the date of invoice. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. If in the opinion of the Company the credit-worthiness of the customer has deteriorated the Company may require full payment of the invoice immediately on completion of the order.

Law
This contract shall be governed by and construed in all respects in accordance with English law.